Privacy Policy

Last updated: 2025-01-15.

MapleLeaf Smile Dentistry (“we”, “us”) is committed to protecting the privacy of our patients, website visitors and prospective patients. This policy describes how we collect, use and protect your personal information and personal health information across our clinics in Hamilton, Mississauga and St. Catharines, Ontario.

Laws that apply

We comply with Ontario's Personal Health Information Protection Act, 2004 (PHIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), as well as the standards of the Royal College of Dental Surgeons of Ontario (RCDSO).

Information we collect

• Identification details (name, date of birth, contact information).
• Personal health information (medical and dental history, medications, allergies, X-rays, treatment records).
• Insurance and Canadian Dental Care Plan (CDCP) coverage details.
• Information you submit through our booking and contact forms.
• Standard website analytics information (pages visited, device type, approximate location).

How we use your information

• To provide dental care and follow-up.
• To process appointments and reminders.
• To bill insurance and CDCP, and to collect payment.
• To comply with our legal and regulatory obligations.
• To improve our services and our website.

Sharing of information

We share information only with members of your circle of care, with your consent or where required by law. We do not sell your personal information.

Cookies and analytics

Our website uses essential cookies for site functionality and may use analytics cookies (such as Google Analytics 4 or Meta Pixel) to understand how visitors use the site. You can manage cookies through your browser. See our Cookie Policy for details.

Your rights

You may request access to your records, request a correction, withdraw consent (where allowed by law), or file a complaint. Contact our Privacy Officer at info@mapleleafsmiledentistry.ca.

Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the most recent change.